Answers to Your Most Common Questions
What sweetener do you use?
We love sweets but we're not fans of sugar. That's why our products are sweetened with Erythritol, which is a low-calorie and low-carb sweetener, with only 6% of the calories of sugar, and 70% of the sweetness. It has low glycemic index, so it doesn't cause a spike in your blood sugar.
Our products are Sugar-Free, Diabetic-Friendly, and Dietitian-Nutritionist Approved.
Where do you deliver?
We deliver our baked goods to most parts of Metro Manila. Order on our website and we'll deliver from Tuesday - Sunday to your address.
How do I pay?
Pay easily, quickly, and securely using any of the digital payment methods that we offer.
You can pay using GCash (via Paymongo), Visa or Mastercard, PayPal, or Bank Transfer.
1) Credit Card via Paymongo or Paypal. Pay using Visa or Mastercard, quickly and securely, no account needed.
2) Bank Transfers: You can also choose to pay offline using BPI or BDO bank transfers.
For Bank Transfers, send your payment to:
BPI: Account Number: 4289-1658-06
Account Name: James Joseph Y Chi
BDO: Account Number: 00-8230-0308-77
Account Name: James Joseph Y Chi
*We no longer accept Cash on Delivery (COD). We recommend GCash.
3) Proof of Payment: Please send a copy of the deposit slip to our email, thesugarfreebakery@gmail.com.
How much is your shipping fee?
We deliver to most parts of Metro Manila. See our shipping fees below:
Regular Delivery (4 p.m. - 8 p.m.) - Php 100
Special Delivery (11 a.m - 4 p.m.) - Php 300
Get FREE delivery for a minimum purchase of Php 2,500. Promo Code: FREEDELIVERY
Please be noted that toll fees are not included and will be shouldered by the customer.
Our delivery areas:
Alabang/Muntinlupa, Antipolo, Cainta, Commonwealth, Fairview, Las Pinas, Makati, Mandaluyong, Manila, Marikina, Paranaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Taytay
Please note that we cannot deliver to these areas:
Malabon, Navotas, Payatas, Valenzuela, North Fairview, some parts of Rizal (except Cainta, Taytay, and lower Antipolo)
How do I store my baked items?
Once received, kindly store your baked goods in the refrigerator overnight.
How do I get free delivery?
Free delivery* applies for orders with a minimum purchase amount of Php 2,500.
*Free delivery only applies for afternoon (1PM - 5PM) & evening dispatch (5PM-9PM) of orders. If you prefer to have your order delivered in the morning (before 1PM), additional delivery fees will apply.
Do you cutoff for orders?
Yes, cut-off is every 5PM for Next-Day Delivery from Tuesday-Sunday. If you prefer to have your orders delivered in the morning, kindly place your orders at least 2 days before dispatch or delivery date.
How many grams of carbs does your keto products contain?
Congrats on your keto journey! Our keto products do not exceed 10g of net carbs per serving. Check out the macros on each of our products to learn more!