Frequently asked questions

Common requests, what if's and how do I's...

Answers to Your Most Common Questions

We love sweets but we're not fans of sugar. That's why our products are sweetened with Erythritol, which is a low-calorie and low-carb sweetener, with only 6% of the calories of sugar, and 70% of the sweetness. It has low glycemic index, so it doesn't cause a spike in your blood sugar.

Our products are Sugar-Free, Diabetic-Friendly, and Dietitian-Nutritionist Approved.

Our Keto Baked Goods are 100% Keto Approved! We don't use wheat flour or sugar. We use Almond Flour and Erythritol, for desserts that are 100% Keto & 100% tasty!

We deliver our baked goods to most parts of Metro Manila. Order on our website and we'll deliver from Monday - Sunday to your address.

Pay easily, quickly, and securely using any of the digital payment methods that we offer.

You can pay using GCash (via Paymongo), Visa or Mastercard, PayPal, or Bank Transfer.

1) GCash Preferred. Pay instantly using GCash. Simply check out using the Paymongo link and it will redirect you to your GCash account.

2) Credit Card via Paymongo or Paypal. Pay using Visa or Mastercard, quickly and securely, no account needed. 

3) Bank Transfers: You can also choose to pay offline using BPI or BDO bank transfers.

For Bank Transfers, send your payment to:

BPI: Account Number: 4289-1658-06

Account Name: James Joseph Y Chi

BDO: Account Number: 00-8230-0308-77

Account Name: James Joseph Y Chi

*We no longer accept Cash on Delivery (COD). We recommend GCash.


4) Proof of Payment: Please send a copy of the deposit slip to our email, thesugarfreebakery@gmail.com.

We deliver to most parts of Metro Manila for a small delivery fee.
- Makati, Taguig, Pateros, Pasig, Mandaluyong, San Juan. PHP 70
- Manila, Pasay, Paranaque. PHP 80
- Quezon City, Muntinlupa. PHP 100
- Las Pinas, Antipolo, Cainta, Marikina, Taytay. PHP 120

Due to increase in fuel prices during this time, we will be increasing our delivery fees in select delivery areas for orders placed starting August 1, 2022. Regular delivery charges shall apply for orders until July 31, 2022.

Please contact us to learn more.

Once received, kindly store your baked goods in the refrigerator overnight. 

Free delivery* applies for orders with a minimum purchase amount of Php 1,500.

*Free delivery only applies for afternoon (1PM - 5PM) & evening dispatch (5PM-9PM) of orders. If you prefer to have your order delivered in the morning (before 1PM), delivery fees will apply.

Yes, cut-off is every 5PM for Next-Day Delivery from Monday-Sunday. If you prefer to have your orders delivered in the morning, kindly place your orders at least 2 days before dispatch or delivery date.